Terms & Conditions

By registering for, accessing, or using the dinenscan platform ("Platform"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, please do not use the Platform.

These Terms apply to all users including restaurant owners, staff members, and customers who interact with the Platform.

dinenscan is a Software-as-a-Service (SaaS) platform that enables restaurants to manage QR-code-based ordering, digital menus, staff, billing, and delivery operations. Access to certain features is gated by your subscription plan.

• Restaurant owners must provide accurate and complete information during registration.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must notify us immediately if you suspect unauthorised access to your account.
• Staff accounts are created and managed by restaurant owners; the owner is responsible for all activity under their restaurant.
• Each restaurant location requires its own separate registration and subscription. A subscription purchased for one restaurant does not automatically apply to another branch or location unless expressly agreed in writing with dinenscan.

• Ensure all menu items, prices, and descriptions are accurate and comply with applicable laws.
• Ensure GST, taxes, and pricing displayed to customers are correct.
• Manage staff access and remove accounts for staff who no longer work at the restaurant.
• Ensure the restaurant has a valid FSSAI licence or applicable food business licence.
• Not use the Platform for any unlawful or fraudulent purpose.

You must not:

• Attempt to reverse-engineer, copy, or replicate the Platform.
• Use the Platform to distribute spam, malware, or harmful content.
• Share your login credentials with unauthorised persons.
• Use the Platform in a manner that disrupts service for other users.
• Misuse the Platform to defraud customers or collect payments without delivering services.

• Access to dinenscan requires an active subscription. Plans and pricing are communicated during onboarding.
• Subscription fees are due as per the agreed billing cycle.
• Failure to renew your subscription may result in restricted access to the Platform.
• All payments are processed manually or via agreed payment methods. Receipts will be provided.
• For refund-related queries, please refer to our Refund Policy.

We aim to provide reliable and uninterrupted access to the Platform. However, we do not guarantee 100% uptime and may carry out scheduled or emergency maintenance. We are not liable for losses arising from temporary unavailability of the service.

All content, software, design, and features of the dinenscan Platform are the exclusive property of dinenscan. You are granted a limited, non-exclusive, non-transferable licence to use the Platform for your restaurant operations only. You may not copy, resell, or redistribute any part of the Platform.

dinenscan is provided "as is". To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of the Platform, including but not limited to loss of orders, revenue, or data.

Our total liability in any case shall not exceed the amount you paid for the subscription in the preceding 30 days.

We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or fail to pay your subscription. You may also cancel your account at any time as per our Cancellation Policy.

These Terms shall be governed by the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the jurisdiction of the competent courts in accordance with applicable Indian law.

We may revise these Terms at any time. Updated Terms will be posted at dinenscan.com/terms-and-conditions. Continued use of the Platform after changes constitutes your acceptance of the updated Terms.