Privacy Policy

dinenscan ("we", "our", or "us") operates a QR-based restaurant ordering and management platform available at dinenscan.com. This Privacy Policy explains how we collect, use, and protect information when you use our platform as a restaurant owner, staff member, or customer.

By using dinenscan, you agree to the practices described in this policy.

• Restaurant details: name, address, contact number, owner email and phone.
• Staff accounts: name, username, role, and hashed password.
• Customer information: name and phone number provided during table ordering.
• Customer WhatsApp communication preferences, when voluntarily provided.
• Order data: items ordered, quantities, prices, timestamps, and payment status.
• Usage data: pages visited, actions performed within the dashboard.
• Device information: browser type and screen size for compatibility purposes.
• Technical and diagnostic information necessary for platform security and improvement, including error logs collected via Sentry.

• To operate and deliver the dinenscan platform and its features.
• To manage restaurant accounts, staff roles, and access permissions.
• To process and display orders in real-time.
• To send important notifications about your account or subscription.
• To generate reports and analytics for restaurant owners.
• To respond to support requests sent to dinenscan@gmail.com.
• To improve the platform based on usage patterns.

Your data is stored on secure cloud servers with encrypted connections (HTTPS). We use industry-standard practices to protect your data from unauthorised access, loss, or misuse. Passwords are stored as one-way cryptographic hashes and are never stored in plain text.

While we take reasonable precautions, no system can guarantee absolute security. We encourage you to use strong passwords and keep your credentials confidential.

We do not sell or rent your personal information to any third party. We may share data with:

• Cloud infrastructure providers (for hosting and data storage).
• Payment gateway partners, only as required to process transactions.
• Google Analytics (Google Ireland Limited), for aggregated, anonymised website usage analysis.
• Sentry (Functional Software, Inc.), for application error monitoring and technical diagnostics.
• Law enforcement or government authorities, if required by applicable Indian law.

dinenscan uses essential cookies and browser local storage to maintain your login session and ensure the platform operates correctly. This data is stored on your device and is cleared when you log out.

dinenscan uses Google Analytics to understand how visitors use the platform. This helps us improve features and user experience. Google Analytics collects anonymised, aggregated usage data. You may opt out of analytics via the cookie consent banner shown on your first visit.

dinenscan uses Sentry for application error monitoring and technical diagnostics. Sentry collects technical information (such as error traces and device context) to help us identify and resolve platform issues.

dinenscan does not use advertising cookies and does not sell or share your personal data for advertising or commercial profiling purposes.

You have the right to:

• Request a copy of data we hold about your restaurant or account.
• Request correction of inaccurate information.
• Request deletion of your account and associated data by contacting us.
• Withdraw consent for non-essential data use at any time.

To exercise any of these rights, email us at dinenscan@gmail.com.

dinenscan is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

We may update this Privacy Policy from time to time. The latest version will always be available at dinenscan.com/privacy-policy. Continued use of the platform after changes constitutes acceptance of the updated policy.

DinenScan is committed to protecting user information and complying with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (India).

For any questions or concerns regarding this policy: