Refund Policy

This Refund Policy applies to all subscription fees and payments made to dinenscan for access to the platform. Please read this policy carefully before making any payment.

Refund requests may be submitted within 7 days of the initial subscription payment. Refund eligibility will be determined based on whether the platform has been activated or materially used. DinenScan reserves the right to evaluate refund requests based on actual usage and applicable law. Once the platform has been substantially used, subscription fees are generally non-refundable.

If you are unable to access the platform due to a technical error or fault on our end, you may be eligible for a credit or extension of your subscription. To be considered:

• Report the issue within 7 days of it occurring by emailing dinenscan@gmail.com.
• Provide details of the issue including screenshots or error messages where possible.
• Our team will investigate and respond within 3 business days.
• If the issue is confirmed to be caused by our platform, we will offer a subscription extension or partial credit at our discretion.

• Change of mind after purchasing a subscription.
• Underutilisation of the platform (e.g., not using features you paid for).
• Issues caused by user error, incorrect setup, or third-party systems.
• Downtime caused by internet service providers or the user's hardware/network.
• Accounts terminated due to violations of our Terms and Conditions.

If your restaurant was onboarded with a free trial, the trial period allows you to evaluate the platform before committing to a paid plan. We encourage you to use the trial thoroughly before subscribing.

To raise a refund review request:

1. Send an email to dinenscan@gmail.com with the subject line: "Refund Request — [Your Restaurant Name]"
2. Include your Restaurant ID, contact number, and a brief explanation of your request.
3. Our team will review and respond within 5 business days.