Cancellation Policy

This Cancellation Policy describes how restaurant owners and users can cancel their dinenscan subscription or account, and what happens to data and access after cancellation.

To cancel your dinenscan subscription, contact our team by:

• Emailing dinenscan@gmail.com with the subject line: "Cancellation Request — [Your Restaurant Name]"
• Calling us at 7051 493 497 during business hours.
• Once your cancellation request is received, it will be processed within 2 business days.

• Once you request cancellation, your access to the dinenscan platform will remain active until the end of your current billing period.
• After the billing period ends, your account will be deactivated and you will no longer be able to log in.
• Staff accounts and customer-facing QR codes will stop functioning once the account is deactivated.
• No new orders can be placed via your restaurant's QR codes after account deactivation.

• Your restaurant data including menus, orders, and reports will be retained for 30 days after account deactivation.
• After 30 days, operational account data may be removed from our systems in accordance with company policies.
• If you wish to export your data (order history, menu, reports) before cancellation, please contact us before your billing period ends.
• We will provide data exports in a standard format upon request.

Notwithstanding the above, where required by applicable Indian law, financial records, invoices, billing records, tax-related information, and compliance records may be retained for up to six (6) years or for such longer period as required by law.

If you cancel your subscription and later wish to resume using dinenscan, you can contact us to reactivate your account. Your previous data may still be available if within the 30-day retention window. After 30 days, you will need to set up a new account.

Staff accounts (waiters, kitchen staff, cashiers, managers) and delivery agent accounts are managed by the restaurant owner. Owners may remove staff access at any time from within the restaurant settings. These accounts are automatically deactivated when the restaurant account is cancelled.

Delivery agent accounts assigned manually by the owner will also be deactivated upon restaurant account cancellation.

Cancellation does not automatically entitle you to a refund. For refund-related queries, please refer to our Refund Policy.